Zero-Gravity Vendor FAQs

This transition aligns with TIDI’s mission and is a logical addition to our portfolio of products aimed at supporting caregivers and protecting patients.

Yes.

As of January 1st, 2025, all US orders will be placed through TIDI Products using your TIDI account. If you are currently not a TIDI customer, an account will be created for you once the credit application is completed. This includes 2024 purchase orders with a 2025 expected ship date. 

Further details on the TIDI purchasing process will be provided shortly.   

Yes, all orders placed through TIDI will remit directly to TIDI at PO Box 776290 Chicago IL, 60677

No, all US Zero Gravity™ (only) contracts previously held with Biotronik will need to be renegotiated with TIDI directly. 

Yes, as of January 1st all of the Zero Gravity™ SKUs will be added to your existing TIDI account for purchase.

We do not have a definitive answer currently. However, your Biotronik representative will continue to support you through December 31st, 2024. As we finalize the transition plans, we will keep you informed by communicating later in the year with direct contact names and phone numbers. 

You may also use the Contact US section on TIDI’s website at www.tidiproducts.com .